Refund policy

You have 30 days from the day your order arrives to request a return.

To be eligible, a part must be unused and uninstalled, in the same condition you received it, and in its original packaging with all included hardware and documentation. We need proof of purchase — your order number is enough.

Parts that arrive back installed, used, modified or incomplete cannot be refunded.

Start a return before you ship anything

Email support@lsmotoparts.com with your order number and which part is coming back. We will reply with a return authorization and the correct address.

Do not ship anything back before you have that. Many of our parts ship directly from the manufacturer or distributor, so the return address is often not ours. Parts that arrive unannounced cannot be matched to an order and cannot be refunded.

Return shipping

If the part is defective, damaged in transit, or not what you ordered, we send you a prepaid return label. That one is on us.

If you have changed your mind, ordered the wrong part, or it does not fit, you cover the return shipping. Original shipping charges are not refunded.

There is no restocking fee.

What cannot be returned

• Lithium batteries and battery packs. These are regulated as hazardous materials and cannot legally be shipped back through normal parcel service. Battery faults are handled as warranty claims instead — contact us and we will start one.
• Electrical parts that have been installed — controllers, displays, wiring harnesses, throttle and ignition components. Once powered up they cannot be verified or resold.
• Custom, made-to-order and personalised items, including custom colours and cut wraps.
• Sale and clearance items, marked as final on the product page.
• Gift cards.

Damaged or wrong on arrival

Contact us within 48 hours of delivery with photographs of the part and the box it came in. Carriers reject damage claims without packaging photos, so take them before anything goes in the bin. We will replace it or refund it — your choice.

Faulty parts

Parts carry the manufacturer's warranty.

• Within 30 days of delivery we handle it as a return.
• After 30 days we help you work the manufacturer's warranty claim.

Warranty does not cover wear items (tyres, pads, chains, sprockets, bearings), crash or water damage, or any part run outside its rated voltage or current. Running a controller or battery above its rated voltage ends its warranty immediately.

Fitment

E-moto parts are model and year specific, and a Sur-Ron LBX part will often not fit an Ultra Bee or a Talaria. Checking fitment before ordering is the customer's responsibility. If you are not certain, email us first — we would rather answer a question than process a return. A part that does not fit is treated as a change-of-mind return under the terms above.

Exchanges

We do not process direct swaps. The fastest route is to return the part you do not want and place a separate order for the one you do, so you are not waiting on our return to land before yours ships.

Cancellations

Email us as soon as possible. If the order has not gone to fulfilment we cancel it and refund in full. Once fulfilled it becomes a return.

Refunds

Once your return is received and inspected, approved refunds go back to the original payment method within 10 business days. How quickly it then appears is set by your bank or card issuer, not by us.

If it has been more than 15 business days since your return was approved and you have not seen it, email support@lsmotoparts.com and we will chase it.

Your rights

Nothing in this policy limits any rights you have under applicable consumer protection law.

LS Moto · support@lsmotoparts.com · 400 Dartmoor Rd, Schwenksville, PA 19473, United States